Malta-based MEP David Casa has urged gambling operators to invest in employee training before using artificial intelligence to reduce headcount. Speaking at SiGMA World in Rome, he acknowledged AI’s potential to improve efficiency and fraud detection but said the sector should consider how roles can evolve rather than treating automation solely as a cost-cutting tool.
Workforce and compliance concerns
Casa argued that experienced staff contribute judgement in areas such as customer support, player protection and operational decision-making. His comments come amid restructuring across the sector, including job reductions announced by Flutter and wider discussion about AI’s role in coding, CRM and support functions.
Broader policy context
Casa also called for stronger shared standards across European gambling markets and closer cooperation against illegal operators. His remarks are political and industry commentary, not a new legal requirement. Operators should nevertheless expect workforce impacts and AI governance to remain part of the sector’s regulatory and public-policy debate.