Expanded agreement adds integrated email capabilities and conversational AI
Quick Custom Intelligence (QCI) has announced that Hard Rock Punta Cana has extended its QCI partnership, expanding its use of the platform with QCI Connect and Chatalytics.
The expansion adds QCI Connect Email for host outreach and marketing campaigns, alongside Chatalytics’ conversational AI tools for exploring data and refining dashboards, helping teams strengthen guest engagement and make informed operational decisions.
“Extending our relationship with QCI gives us a foundation to continue advancing the tools available to our teams,” said Cody Glass, IT Manager at Hard Rock Punta Cana. “With QCI Connect and Chatalytics, we look forward to making information more accessible and helping our hosts, marketing staff, and operations teams put that information to work in serving our guests.”
“Hard Rock Punta Cana’s continued investment in QCI reflects our shared focus on giving casino teams practical tools that support their daily work,” said Dr. Ralph Thomas, Co-Founder and CEO of QCI. “QCI Connect helps teams act on guest engagement opportunities, while Chatalytics makes it easier to determine the next best action. We’re excited to build on this relationship and support the property’s continued adoption of our technology.”
The partnership underscores the role of connected intelligence, AI, and guest communication tools in helping casino operators deliver more personalized service and make informed operational decisions.