The Netherlands Gambling Authority says the Cruks self-exclusion register may be unavailable during maintenance on 15 and 22 November, between 09:00 and 10:00.
The work affects the underlying BSN identity register used for checks.Required operator response
Online providers must not allow new customers to start gambling if Cruks cannot be reached and the required check cannot be completed. Land-based venues may admit customers during the outage but must check their status as soon as the system is available again. Existing online customers may rely on their previous Cruks check.
Operators should confirm that registration and onboarding systems respond correctly to register downtime. The notice reinforces that self-exclusion verification remains a condition of access for new online accounts.